This policy explains how VA Accountancy collects, stores and protects personal data through this website and related services. We’re committed to respecting your privacy and keeping your information safe.

Who we are

VA Accountancy is the data controller for this website.

Information we collect

We collect and process personal data that you choose to give us, such as:

Contact details you submit through forms or by email.

Email addresses collected when you sign up for our newsletter.

Analytics data from visits to the site (via Google Analytics).

How we use your information

We use your data for:

Responding to enquiries and providing quotes or support.

Managing client relationships and delivering services.

Sending occasional newsletters or updates, only where you’ve opted in.

Analysing website use to help improve our content and performance.

Our lawful bases for processing

Depending on the situation, we rely on:

Contractual necessity – to supply a service or respond to an enquiry.

Consent – for newsletters or non-essential cookies.

Legitimate interests – for basic analytics and running the website efficiently.

Sharing your data

We don’t sell or rent personal information.
We share limited information with trusted processors such as Google Analytics, who help us understand how the site is used. All data is handled in line with their own privacy policies and kept within the UK or other regions approved by the UK ICO.

Data storage and security

Our website and client data are hosted on secure 20i servers located in the UK.
We use SSL encryption and other technical safeguards to keep information private.
Data is kept only as long as it’s needed to meet the purpose it was collected for, or to meet legal requirements.

Your rights

You can:

Ask for a copy of your personal data.

Request correction or deletion.

Withdraw consent for marketing at any time.

Object to or restrict certain processing.

To exercise any of these rights, email us.
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (www.ico.org.uk
).

Updates to this policy

We review this policy from time to time. Any updates will appear here with a new “last updated” date.